Frequently Asked Questions

E-mail us at info@chanchala.co.uk. We respond quickly (within a couple of hours during working hours; and pretty quickly even outside of working hours).

All orders, including personalised orders, are shipped within 3 working days. Some items ship in 1 working day. Personalised and made to order items will generally ship in 2 to 3 working days. If you’re in a hurry, please get in touch to let us know you need your order quickly.

Once posted out, delivery is expected to take:
UK: 1 – 2 working days (all sent 1st Class or Special Delivery)
Europe: 3 - 5 working days;
USA: 5 - 7 working days;
Worldwide (incl. Canada, Australia): 1 - 2 weeks;

Please note however that these are delivery aims from Royal Mail (and in no way guaranteed delivery times). International shipping can on occasion take up to 3 or 4 weeks.

Express Shipping (2-3 days guaranteed) is available to the USA and other destinations. Get in touch for a quote.

Recommended "order by" date for Christmas delivery 2022:

• UK: 10am Wed 14th Dec*
• USA/Canada/Germany/Ireland: end of Mon 5th Dec
• Australia/New Zealand: end of Mon 28th Nov

Please note this is a recommendation, NOT a guarantee. International deliveries can on rare occasions take up to 4 weeks. *Ongoing Royal Mail strikes are affecting deliveries within the UK.

We accept returns and exchanges provided you:
- Contact us within 14 days of delivery
- Ship items back within: 30 days of delivery

Please note however, because of the nature of the following items, unless they arrive damaged or defective, we don't accept returns for: custom or personalized orders; intimate items (for health/hygiene reasons)

Buyers are responsible for return shipping costs.

We always obtain tracking/certificates of posting. In the very unlikely event that something doesn't reach you for any reason, please note we must wait:

3 weeks for UK orders

5 weeks for international orders

from date of posting before we can refund/replace. All lost post claims are passed on to Royal Mail for investigation and tracing. Once Royal Mail has concluded investigations, should the parcel not turn up, we will refund you / send out a replacement.

You can read reviews here.