COVID-19 UPDATE

I am still fulfilling orders as normal. All orders will be posted out on schedule. Please be aware that there may be some slight delays in postal services at this time. 

How do I get in touch?

E-mail us at info@chanchala.co.uk. We respond quickly (within a couple of hours during working hours; and pretty quickly even outside of working hours).

When will my order ship?

All orders, including personalised orders, are shipped within 3 working days. Some items ship in 1 working day. Personalised and made to order items will generally ship in 2 to 3 working days. If you’re in a hurry, please get in touch to let us know you need your order quickly.

How long will delivery take?

Once posted out, delivery is expected to take:
UK: 1 – 2 working days (all sent 1st Class or Special Delivery)
Europe: 3 - 5 working days;
USA: 5 - 7 working days;
Worldwide (incl. Canada, Australia): 1 - 2 weeks;

Please note however that these are delivery aims from Royal Mail (and in no way guaranteed delivery times). International shipping can on occasion take up to 3 or 4 weeks.

Express Shipping (2-3 days guaranteed) is available to the USA and other destinations. Get in touch for a quote.

Do you accept returns & exchanges?

We accept returns and exchanges provided you:
- Contact us within 14 days of delivery
- Ship items back within: 30 days of delivery

Please note however, because of the nature of the following items, unless they arrive damaged or defective, we don't accept returns for: custom or personalized orders; intimate items (for health/hygiene reasons)

Buyers are responsible for return shipping costs.

My items haven’t arrived when I expected them to?

We always obtain tracking/certificates of posting. In the very unlikely event that something doesn't reach you for any reason, please note we must wait:

3 weeks for UK orders

5 weeks for international orders

from date of posting before we can refund/replace. All lost post claims are passed on to Royal Mail for investigation and tracing. Once Royal Mail has concluded investigations, should the parcel not turn up, we will refund you / send out a replacement.

Where can I read independent reviews of your service/products?

You can read reviews here.