FAQs and Shop Policies
How do I get in touch?
E-mail us at firstname.lastname@example.org
We respond quickly (within a couple of hours during working hours; and pretty
quickly even outside of working hours).
When will my order ship?
All orders, including personalised orders, are shipped within 4 working days.
Some items ship in 1 working day. Personalised and made to order items will
generally ship in 2 to 4 working days. If you’re in a hurry, please get in
touch with us to let us know you need your order quickly.
How long will delivery take?
Once posted out, delivery is expected to take:
UK: 1 – 2 working days (all sent 1st Class or Special Delivery)
Europe: 3 - 5 working days;
USA: 5 - 7 working days;
Worldwide (incl. Canada, Australia): 1 - 2 weeks;
Please note however that these are delivery aims from Royal Mail (and in no
way guaranteed delivery times). International shipping can on occasion take
up to 3 or 4 weeks.
Express Shipping (2-3 days guaranteed) is available to the USA and other
destinations. Get in touch for a quote.
Do you accept returns & exchanges?
Contact us if there are any problems with your order. We will do our best to
offer you the best service possible. For returns or exchanges:
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Please note however, because of the nature of the following items, unless they
arrive damaged or defective, we don't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
Buyers are responsible for return shipping costs.
My items haven’t arrived when I expected them to?
We always obtain tracking/certificates of posting. In the very unlikely event
that something doesn't reach you for any reason, please note we must wait:
- 3 weeks for UK orders
- 5 weeks for international orders
from date of posting before we can refund/replace. All lost post claims are
passed on to Royal Mail for investigation and tracing. Once Royal Mail has
concluded investigations, should the parcel not turn up, we will refund you /
send out a replacement.
Where can I read independent reviews of your service/products?
You can read reviews here